Customer Service Representative

PIP Printing Riverside/Corona, awarded and recognized as one of the top 100 Quick & Small Commercial Printers in North America, seeks an energetic person to join our Customer Service team. PrintMyStuff.com has always set itself apart from other local printers with the support of highly talented, driven and hardworking individuals. The team desires to find an outstanding CSR, who possesses a multifaceted skill set, to be a key contributor in the business and company culture.

Position Overview

As a Customer Service Representative, you will provide our customers with a professional and pleasant experience, focusing on meeting their needs while providing insight and suggestions for their requests. In general, this is a position focused on customers, detail, guidelines, structure, and teamwork…

Key responsibilities:

  • Ensure satisfaction to customers by building and maintaining strong relationships
  • Promote and demonstrate a positive team spirit through professional communication and cooperation with fellow employees
  • Develop and maintain a thorough knowledge of our products and policies
  • Handle detailed work quickly, correctly, and efficiently, following established guidelines

Customer Service Representative Requirements:

  • Experienced, detail-oriented Customer Service professional with a history of working quickly and efficiently
  • Must be friendly and genuinely interested in the needs of others, including the company, its management, the team, and the company’s customers
  • Desire to build lasting customer relationships a must, using a “how can I help you?” attitude
  • Commitment to adhere to established guidelines, policies and procedures
  • Documentation certifying High school/GED completion, or degree from a regionally accredited college/university
  • Internet and computer savvy
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume; ability to apply concepts of algebra and geometry
  • Ability to listen carefully and respond accordingly
  • Availability to work a flexible schedule
  • Able to multitask and handle a large volume of work efficiently

Desired Attributes:

  • Excellent interpersonal and communication skills
  • Pro-active attitude with adaptability
  • Team player with the ability to work with all levels of management
  • Excellent customer service skills
  • A high level of attention to detail
  • Ability to work effectively within a team and independently
  • Spanish a plus

Personal Qualities:

  • Maturity
  • Good work ethic
  • Sound judgment
  • Pleasant and friendly demeanor
  • Willingness and ability to work under pressure and deadlines

Language Skills

Ability to read, analyze, and interpret general business correspondence and documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine correspondence, speak effectively, and present information. Respond to questions from managers, customers, clients, vendors, and coworkers.

Reasoning Ability

Ability to solve practical problems in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills

Knowledge of basic office equipment and personal computers. Familiarity with software programs such as Microsoft Office to include Word, Excel, PowerPoint, and Microsoft Outlook. Must be able to effectively and efficiently utilize multiple Internet search windows. Individuals must possess the ability to learn and understand new software and other technology applications as introduced by the Company.

Physical Requirements/Work Environment:

  • Regular and predictable attendance
  • Flexibility to work overtime when required and on short notice
  • Ability to effectively communicate with others (verbally and in writing)
  • Ability to work in a fast-paced and consistently busy environment
  • Occasional light lifting

The Benefits:

  • Medical, dental, and vision provided after probational period
  • Paid vacation, sick and holiday hours
  • Fast-paced, business casual work environment
  • Competitive wages
  • Stability and excitement with a growing company

Job Location:

PIP – Riverside, CA or  PIP – Corona, CA

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At PIP Printing Riverside/Corona, we are fully committed to Equal Employment Opportunity and providing an environment of mutual respect to all applicants and teammates.  Each qualified applicant and employee is recruited, employed, and evaluated without regard to any characteristic protected by law, such as race, color, religious creed, sex, sexual orientation, gender identity or expression, national origin or ancestry, age, physical disability, mental disability, medical condition, genetic information, marital status, gender, or status as military or veteran status.  Equal employment opportunities are provided to all persons in all aspects of the employer-employee relationship, including recruitment, hiring, upgrading, training, promotion, demotion, transfer, discipline and termination. We provide a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.